1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a link to track your package in real time. You can also track your order directly by clicking here to access the tracking page.

2. What payment methods do you accept?

We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods.

3. How do I return an item?

You can return an item within 14 days of receiving your order. For full details, please see our return policy . Products must be returned in their original and unused condition.

4. Do you offer gift cards?

Yes, we offer gift cards that you can purchase directly from our website. They are perfect for giving a personalized gift. For more information, visit our gift cards page .

5. Can I change or cancel my order after I have placed it?

If you wish to change or cancel your order, please contact us immediately. We will do our best to accommodate your request before shipping. Changes or cancellations are possible through the original payment.

6. How do I use a promo code?

To use a promo code, enter it in the box provided at checkout. The discount will be automatically applied to your total.

7. How long does it take to receive my order?

Delivery times vary depending on your location. Typically, orders are delivered within 3-7 business days.

8. Where do you ship your products?

We ship exclusively to relay points in France. For international, specific conditions apply. Please check the options when ordering.

9. What are the delivery costs?

Delivery is free in metropolitan France only to relay points. For international shipments, fees may apply, depending on the specific conditions.

10. Are there additional fees for certain payment methods?

No, there are no additional fees for the payment methods we accept, except in exceptional cases.

11. Are payments secure?

Yes, we use secure payment platforms to ensure the safety of your personal and payment information.

12. How do I know if an item is out of stock?

All our items display stock status. If a product is out of stock, it will be indicated on the product page.

13. What guarantees or assurances do you offer on your products?

All our products are carefully selected and checked. If you receive a defective product, we offer you a refund or exchange, subject to compliance with our return policy .

14. Do you offer after-sales service?

Yes, our customer service is at your disposal for any questions or specific requests. We offer you personalized advice to help you.

15. Are there regular promotions?

Yes, follow us on our social networks to take advantage of the best discounts and promotions. Find us on Instagram here , Snapchat here , and TikTok here .

For more information, please review our Terms of Service and Privacy Policy .